Standard Warranty Terms
All IV RELIFE products come with a ONE YEAR LIMITED MANUFACTURER WARRANTY. These warranty terms are NON-TRANSFERABLE and apply only to the original end user/owner of the product provided by IV RELIFE Inc.
In addition, IV RELIFE offers an optional 3-YEAR WARRANTY PACKAGE. For more information or to upgrade your warranty status, please contact Customer Service at 1-800-552-0804, Monday through Friday between the hours of 9:00AM and 4:00PM PST, or email us at sales@iv-relife.com.
All customers must register their warranty after purchase under the Services tab on our website.
What is Covered
All warranty coverage begins on the date the consumer acquires the product and is backed against defects in materials and workmanship. To be eligible for the free replacement warranty, the product must be in the possession of the original owner and accompanied by a receipt or other valid proof of purchase.
- Parts and Framework: This warranty explicitly covers all parts and the framework of the chair. The customer is responsible for all labor costs.
What is Not Covered
IV RELIFE does not grant or protect warranty services regarding any loss or damage resulting from:
- Improper installation, unauthorized repairs, alterations, or modifications of the original condition.
- Improper use, loss of power or power surges, failure to follow operating instructions.
- Transportation damage, abuse/misuse, or environmental conditions (fire, floods, rust, corrosion, dirt, hail, earthquake, or exposure to weather conditions).
In addition:
- This warranty does not include any shipping expenses incurred.
- This warranty does not cover normal wear and tear, including Velcro/zipper malfunction or tears in any fabric covering due to abuse/force.
- The warranty does not apply if the product has been physically damaged, whether intentionally or due to accident or neglect, resulting in stains, fluids, mold, water damage, animal damage, cuts, burns, or other unsanitary conditions.
Return Policy
IV RELIFE LLC offers a 30-day return policy for massage chairs honored by warranty. Warranty registration is required for any exchanges or returns of any items. Items will not be accepted for exchange without proper warranty registration at the time of purchase. All items must be returned with everything included upon purchase and in their original packaging.
The 30-day return policy requires customers to be responsible for:
- $300 flat return fee.
- Disassembly at the customer’s discretion.
- Ensuring the product(s) are placed in original packaging and condition. Any damages do not qualify for a refund.
- All products are subject to a 30% restocking fee of the original purchase price.
Contact Us
If you have any questions or need further assistance with your warranty, please contact our customer service team at sales@iv-relife.com or 1-800-552-0804. We are here to ensure your complete satisfaction.
