Requesting a Repair

To start a repair request, simply fill out our online repair form with details about the issue and your contact information. Our customer service team will respond promptly to guide you through the next steps.

Our repair warranty covers defects in materials and workmanship, including mechanical and electronic malfunctions. Please refer to our warranty policy for detailed information on coverage and exclusions.

The repair timeframe can vary depending on the complexity of the issue and part availability. Most repairs are completed within 2-4 weeks. We strive to return your product as quickly as possible while ensuring high-quality service.

We recommend not using the product while it awaits or undergoes repairs to prevent any further damage. Using a product that's malfunctioning can also pose safety risks.

Repairs under warranty are usually free of charge. However, if the repair involves issues not covered under warranty or if the warranty has expired, there may be a fee involved. We will provide a detailed quote after evaluating the product.

We recommend not using the product while it awaits or undergoes repairs to prevent any further damage. Using a product that's malfunctioning can also pose safety risks.

You can check the status of your repair by contacting our support team directly. We provide regular updates via email at each stage of the repair process.

If we determine that your product cannot be repaired, we will contact you to discuss replacement options or other solutions as per our warranty agreement and consumer law protections.